Nov 1, 2020Mentorship: highs and lowsWhen I was in undergrad I had a professor tell me something that still sticks with me to this day: you will accomplish a lot, but you’ll need to find the right people to really grow and help push you to those achievements. …Mentorship5 min read
Oct 15, 2020There is such a thing as greener grassIt’s hard to believe that a year has gone by since I started at Altus Assessments. This year flew by, especially in contrast to some of the year-iversaries I’ve had in the past. It seems like just yesterday I had to hold myself back from skipping (as an adult) down…Work Life Balance4 min read
Aug 31, 2020Why I’m leaving the cityWhen I landed my first role in downtown Toronto in September 2018, I immediately started looking for a place. It was challenging. September was a tough time to find a place in 2018 — so many people were looking for condos and the rental market was expensive and cutthroat. I…Work Life Balance4 min read
Jul 16, 2020Do you have a loud face?This year I was given the most accurate, clear, and correct diagnosis that I’ve ever been given in my whole life. I’ve come to process my feelings around this identification, even coming to accept it. You see, I have a loud face. It is almost humanly impossible for me to…Emotional Intelligence5 min read
May 16, 2020Sky LanternsI love We’re Here, a show with Bob the Drag Queen, Shangela, and Eureka — where they travel to small towns across America (pre-COVID) to spread love. Everybody say love. Halleloo! But this post isn’t really about the greatness of drag, or the acknowledgement that in COVID-19 times I watch…Self Awareness4 min read
May 5, 2020The best team I ever learned fromYou might be surprised to see that the best team I learned from the worst team experience I’ve ever had, in my whole life. It was August 2014: I was sitting in a room with about 90 bright-eyed and eager A-type personalities, it was the first day of the MBA…Teamwork6 min read
Jul 26, 2019Why did we ever think siloing was a good idea?The business is set up in a way that each team is in a separate office or space; sales has their own area and agenda, marketing has theirs. Engineering and product teams are somewhere completely different, doing their own thing. Customer focused teams like support and success are together, but…Startup3 min read
Jul 1, 2019Greatness out of a Great Mess: FailureI have a confession, one that when I do, people inwardly (and outwardly) cringe and a look of pity sweeps across their faces. And since I recently spoke with Eric from FoundersBeta, I’ve gotten a lot of messages and notes about talking about failure. So I’m here to confess it…Entrepreneurship3 min read
Jun 7, 2019Experimentation NationI think the first thing you learn to do as a kid is experiment. You’re encouraged to walk, which is no doubt a semi-terrifying experience to the brain: for almost a whole year, your body has been picked up, or low to the ground, and then suddenly your parents, who…Startup5 min read
Published in The Startup·May 22, 2019The new CSMI’ve talked about my belief that Marketing and Customer Success should talk more. In thinking about it, and in having conversations with many of you, I think it could go a step farther, into something a bit more radical and innovative — most of us are striving for innovation with…Customer Success4 min read